Return Policy

Return Policy

Introduction: At Phone Link Shop, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may return the item under the conditions outlined below.

Eligibility for Returns:

  • Items must be returned within 10 days of the purchase date.
  • Items must be in their original condition, unused, and in their original packaging with all tags and labels attached.
  • Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Items that have been used, damaged, or altered
  • Items purchased on clearance or sale

Return Process:

  1. Initiate a Return:
    • Contact our customer service team at info@phonelinkshop.com or call us at 0727850265 / 0726618780 to initiate a return. Provide your order number and the reason for the return.
  2. Prepare the Package:
    • Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the package is securely sealed.
  3. Ship the Item: Send the package to the following address: Phone Link Shop Attn: Returns Department Nairobi, Kenya.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • The original shipping fee is non-refundable.

Exchanges:

  • If you wish to exchange an item for a different product, please contact us at info@phonelinkshop.com. Exchanges are subject to product availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at info@phonelinkshop.com or 0727850265 / 0726618780. We will arrange for a replacement or a full refund.

Questions: If you have any questions about our return policy, please contact our customer service team at info@phonelinkshop.com or call us at 0727850265 / 0726618780.

Thank you for shopping with Phone Link Shop!